Potterton Boiler Review

Potterton, a long-standing UK brand under BDR Thermea, provides durable and efficient boilers with a reputation for reliability in British households.

4.3/5

Customer Satisfaction

£1,100.00

Average Price

1850

Established

Potterton History

Acquired by Baxi Heating in 1999 and part of the BDR Thermea Group, Potterton pioneered the UK’s first gas boiler, the Diplomat, in 1955, and introduced wall-hung boilers in 1970, revolutionizing home heating. In 2025, Potterton’s combi boilers, including the Titanium, Gold, and Assure ranges, are celebrated for their reliability, efficiency, and affordability, heating over 7 million UK homes. Potterton combi boilers deliver instant hot water and central heating from a single unit, eliminating the need for storage tanks, making them ideal for compact homes like flats or terraces. Models such as the Titanium (24kW–40kW) offer A-rated efficiency of 91–93%, with flow rates of ~10–16 liters per minute, suiting small to large homes. Their lightweight, wall-mounted designs fit kitchen cupboards, blending sleek aesthetics with functionality. Features like frost protection, smart controls (e.g., Baxi uSense), and 20% hydrogen-readiness ensure modern appeal. Installer-friendly with flue options up to 20 meters, they come with warranties of 2–7 years, extendable with annual servicing. While praised for value (£600–£1,500), some Trustpilot reviews note occasional pressure issues in older models like the Promax. Best for small to medium homes, larger properties with multiple bathrooms may prefer Potterton’s system boilers. Backed by Baxi’s robust support and Which? Best Buy awards for the Gold range, Potterton remains a trusted, cost-effective choice for efficient, durable heating.

Potterton Technology Innovations

Prima Electrode Control

Ensures precise flame sensing for safety.

Potterton Pros and Cons

Advantages

  • Affordable Range

    Offers reliable boilers at entry-level price points.

  • Budget-Friendly

    Entry-level pricing without major compromises.

  • Simplified Controls

    User-friendly interface for homeowners.

Disadvantages

  • Limited Warranties

    Shorter standard warranties vs premium rivals.

  • Lower Efficiency

    Some models only achieve 88% ErP.

Frequently Asked Questions

Efficiency Rating

93.8%

Average Efficiency

Warranty

8.5

Average Years Coverage

Market Share

6.5%

UK Boiler Market

Service Network

100

UK Service Centers

Key Features

  • Highly rated for customer satisfaction
  • Industry-leading reliability scores
  • Multiple boiler models to suit different property sizes and requirements

Brand Information

Country of Origin

United Kingdom

Headquarters

Warwick, UK

Years in Business

175 years

Popular Potterton Boiler Models

ModelTypeOutputEfficiencyPriceWarrantySmart Control
Potterton Promax SLSystem32 kW93.8%£11008 yearsDetails

Prices shown are for the boiler only. Installation costs typically range from £500 to £1,500 depending on the complexity of your installation.

Product Categories

System Boilers

Potterton system boilers cater to larger homes with higher hot water needs.

Robust build

multiple zone support

frost protection

Why Choose Potterton?

Performance Highlights

  • Good energy efficiency at 93.8%
  • Solid reliability rating of 4.4/5
  • Various boiler types for different home requirements
  • Customer satisfaction rating of 4.3/5

Support & Aftercare

  • Extended warranty periods averaging 8.5 years
  • 100 dedicated service centers across the UK
  • 0 approved installation partners
  • UK-based manufacturing and support

Ready to Install a Potterton Boiler?

Get competitive quotes from trusted installers in your area

Why get a new Potterton boiler?

  • Save up to 30% on your heating bills with an efficient new boiler
  • Benefit from Potterton's 9-year warranty coverage
  • All installers are Gas Safe registered for your peace of mind
  • Fixed price quotes with no hidden costs