Potterton Boiler Review
Potterton, a long-standing UK brand under BDR Thermea, provides durable and efficient boilers with a reputation for reliability in British households.
Customer Satisfaction
Average Price
Established
Potterton History
Acquired by Baxi Heating in 1999 and part of the BDR Thermea Group, Potterton pioneered the UK’s first gas boiler, the Diplomat, in 1955, and introduced wall-hung boilers in 1970, revolutionizing home heating. In 2025, Potterton’s combi boilers, including the Titanium, Gold, and Assure ranges, are celebrated for their reliability, efficiency, and affordability, heating over 7 million UK homes. Potterton combi boilers deliver instant hot water and central heating from a single unit, eliminating the need for storage tanks, making them ideal for compact homes like flats or terraces. Models such as the Titanium (24kW–40kW) offer A-rated efficiency of 91–93%, with flow rates of ~10–16 liters per minute, suiting small to large homes. Their lightweight, wall-mounted designs fit kitchen cupboards, blending sleek aesthetics with functionality. Features like frost protection, smart controls (e.g., Baxi uSense), and 20% hydrogen-readiness ensure modern appeal. Installer-friendly with flue options up to 20 meters, they come with warranties of 2–7 years, extendable with annual servicing. While praised for value (£600–£1,500), some Trustpilot reviews note occasional pressure issues in older models like the Promax. Best for small to medium homes, larger properties with multiple bathrooms may prefer Potterton’s system boilers. Backed by Baxi’s robust support and Which? Best Buy awards for the Gold range, Potterton remains a trusted, cost-effective choice for efficient, durable heating.
Potterton Technology Innovations
Prima Electrode Control
Ensures precise flame sensing for safety.
Potterton Pros and Cons
Advantages
Affordable Range
Offers reliable boilers at entry-level price points.
Budget-Friendly
Entry-level pricing without major compromises.
Simplified Controls
User-friendly interface for homeowners.
Disadvantages
Limited Warranties
Shorter standard warranties vs premium rivals.
Lower Efficiency
Some models only achieve 88% ErP.
Frequently Asked Questions
Efficiency Rating
93.8%
Average Efficiency
Warranty
8.5
Average Years Coverage
Market Share
6.5%
UK Boiler Market
Service Network
100
UK Service Centers
Key Features
- Highly rated for customer satisfaction
- Industry-leading reliability scores
- Multiple boiler models to suit different property sizes and requirements
Brand Information
Country of Origin
United Kingdom
Headquarters
Warwick, UK
Years in Business
175 years
Popular Potterton Boiler Models
Model | Type | Output | Efficiency | Price | Warranty | Smart Control | |
---|---|---|---|---|---|---|---|
Potterton Promax SL | System | 32 kW | 93.8% | £1100 | 8 years | Details |
Prices shown are for the boiler only. Installation costs typically range from £500 to £1,500 depending on the complexity of your installation.
Product Categories
System Boilers
Potterton system boilers cater to larger homes with higher hot water needs.
Robust build
multiple zone support
frost protection
Why Choose Potterton?
Performance Highlights
- Good energy efficiency at 93.8%
- Solid reliability rating of 4.4/5
- Various boiler types for different home requirements
- Customer satisfaction rating of 4.3/5
Support & Aftercare
- Extended warranty periods averaging 8.5 years
- 100 dedicated service centers across the UK
- 0 approved installation partners
- UK-based manufacturing and support
Ready to Install a Potterton Boiler?
Get competitive quotes from trusted installers in your area
Why get a new Potterton boiler?
- Save up to 30% on your heating bills with an efficient new boiler
- Benefit from Potterton's 9-year warranty coverage
- All installers are Gas Safe registered for your peace of mind
- Fixed price quotes with no hidden costs