Baxi Boiler Review

Baxi has been manufacturing in the UK for over 150 years, offering reliable and affordable heating solutions. They are known for their straightforward installation, user-friendly interfaces, and excellent value for money. Baxi is part of BDR Thermea Group, one of Europe's largest heating product manufacturers.

4.2/5

Customer Satisfaction

£950.00

Average Price

1866

Established

Baxi History

Now part of the BDR Thermea Group, Baxi combines over 150 years of British engineering expertise with cutting-edge technology, producing efficient boilers that heat millions of UK homes. In 2025, Baxi’s combi boilers, including the 200, 400, 600, 800, Duo-tec, and Platinum ranges, are celebrated for their compact design, energy efficiency, and affordability, making them a top choice for homeowners seeking value-driven heating. Baxi combi boilers provide instant hot water and central heating from a single unit, eliminating the need for storage tanks, ideal for space-constrained homes like flats or medium-sized houses. Models like the 800 Combi 2 (25kW–36kW) offer A-rated efficiency of ~93%, with flow rates of ~10–15 liters per minute, suitable for 1–2 bathrooms. Featuring stainless steel heat exchangers and brass components, they ensure durability and low emissions. Ultra-compact (some as small as 700mm x 390mm x 290mm) and wall-mounted, they fit kitchen cupboards, with sleek aesthetics and Quiet Mark approval for minimal noise. Smart controls, like the uSense 2 app, enable remote operation, while features like EasyFill for pressure top-ups and 20% hydrogen-readiness enhance practicality. Installer-friendly with flue options up to 20 meters, they offer 3–10 year warranties, extendable with Gas Safe installation. Priced from £610–£1,600 (excluding installation), they’re cost-effective, though some Trustpilot reviews (4.5/5 from 5,000) note occasional delays in after-sales support. Best for small to medium homes, larger properties may require Baxi’s system boilers. With awards like Which? Best Buy for the 800 series and a focus on sustainability, Baxi remains a trusted, eco-conscious choice for efficient heating.

Baxi Technology Innovations

EcoBlue Advance

High-performance burner for rapid heat-up times.

Baxi Pros and Cons

Advantages

  • Broad Model Range

    Options from entry-level to premium combi and system boilers.

  • Wide Model Range

    From basic combi to premium system boilers.

  • 10-Year Warranty

    When installed by a Baxi-registered engineer.

Disadvantages

  • Mixed Reviews on Support

    Some users report slow customer-service response times.

  • Mixed Service Reviews

    Some users report variable support quality.

  • Higher Initial Cost

    Premium models price-point above budget rivals.

Frequently Asked Questions

Efficiency Rating

93.1%

Average Efficiency

Warranty

7.5

Average Years Coverage

Market Share

15.8%

UK Boiler Market

Service Network

120

UK Service Centers

Key Features

  • Highly rated for customer satisfaction
  • Industry-leading reliability scores
  • Multiple boiler models to suit different property sizes and requirements
  • One of the UK's most popular boiler brands with 16% market share

Brand Information

Country of Origin

United Kingdom

Headquarters

Preston, UK

Years in Business

159 years

Popular Baxi Boiler Models

ModelTypeOutputEfficiencyPriceWarrantySmart Control
200 HeatRegular24 kW93.0%£7005 years-Details
EcoBlue Advance HeatRegular20 kW94.0%£7507 years-Details
600 CombiCombi24 kW93.0%£8507 yearsDetails
800 SystemSystem30 kW93.0%£1,10010 yearsDetails
Platinum CombiCombi33 kW94.0%£1,20010 yearsDetails

Prices shown are for the boiler only. Installation costs typically range from £500 to £1,500 depending on the complexity of your installation.

Product Categories

Combi Boilers

Reliable and affordable combi boilers designed for straightforward installation and use.

Easy to use interface

compact size

brass hydraulic block for durability

System Boilers

Cost-effective system boilers for medium to large properties with higher hot water demands.

Built-in expansion vessel

frost protection

compatible with solar thermal systems

Recommended Installers

E.ON

4.0

National

Approved Installer

SSE

3.9

National

Registered Installer

Why Choose Baxi?

Performance Highlights

  • Good energy efficiency at 93.1%
  • Solid reliability rating of 4.3/5
  • Range of combi boilers with excellent flow rates
  • Customer satisfaction rating of 4.2/5

Support & Aftercare

  • Extended warranty periods averaging 7.5 years
  • 120 dedicated service centers across the UK
  • 2 approved installation partners
  • UK-based manufacturing and support

Ready to Install a Baxi Boiler?

Get competitive quotes from trusted installers in your area

Why get a new Baxi boiler?

  • Save up to 30% on your heating bills with an efficient new boiler
  • Benefit from Baxi's 8-year warranty coverage
  • All installers are Gas Safe registered for your peace of mind
  • Fixed price quotes with no hidden costs