Baxi Boiler Review
Baxi has been manufacturing in the UK for over 150 years, offering reliable and affordable heating solutions. They are known for their straightforward installation, user-friendly interfaces, and excellent value for money. Baxi is part of BDR Thermea Group, one of Europe's largest heating product manufacturers.
Customer Satisfaction
Average Price
Established
Baxi History
Now part of the BDR Thermea Group, Baxi combines over 150 years of British engineering expertise with cutting-edge technology, producing efficient boilers that heat millions of UK homes. In 2025, Baxi’s combi boilers, including the 200, 400, 600, 800, Duo-tec, and Platinum ranges, are celebrated for their compact design, energy efficiency, and affordability, making them a top choice for homeowners seeking value-driven heating. Baxi combi boilers provide instant hot water and central heating from a single unit, eliminating the need for storage tanks, ideal for space-constrained homes like flats or medium-sized houses. Models like the 800 Combi 2 (25kW–36kW) offer A-rated efficiency of ~93%, with flow rates of ~10–15 liters per minute, suitable for 1–2 bathrooms. Featuring stainless steel heat exchangers and brass components, they ensure durability and low emissions. Ultra-compact (some as small as 700mm x 390mm x 290mm) and wall-mounted, they fit kitchen cupboards, with sleek aesthetics and Quiet Mark approval for minimal noise. Smart controls, like the uSense 2 app, enable remote operation, while features like EasyFill for pressure top-ups and 20% hydrogen-readiness enhance practicality. Installer-friendly with flue options up to 20 meters, they offer 3–10 year warranties, extendable with Gas Safe installation. Priced from £610–£1,600 (excluding installation), they’re cost-effective, though some Trustpilot reviews (4.5/5 from 5,000) note occasional delays in after-sales support. Best for small to medium homes, larger properties may require Baxi’s system boilers. With awards like Which? Best Buy for the 800 series and a focus on sustainability, Baxi remains a trusted, eco-conscious choice for efficient heating.
Baxi Technology Innovations
EcoBlue Advance
High-performance burner for rapid heat-up times.
Baxi Pros and Cons
Advantages
Broad Model Range
Options from entry-level to premium combi and system boilers.
Wide Model Range
From basic combi to premium system boilers.
10-Year Warranty
When installed by a Baxi-registered engineer.
Disadvantages
Mixed Reviews on Support
Some users report slow customer-service response times.
Mixed Service Reviews
Some users report variable support quality.
Higher Initial Cost
Premium models price-point above budget rivals.
Frequently Asked Questions
Efficiency Rating
93.1%
Average Efficiency
Warranty
7.5
Average Years Coverage
Market Share
15.8%
UK Boiler Market
Service Network
120
UK Service Centers
Key Features
- Highly rated for customer satisfaction
- Industry-leading reliability scores
- Multiple boiler models to suit different property sizes and requirements
- One of the UK's most popular boiler brands with 16% market share
Brand Information
Country of Origin
United Kingdom
Headquarters
Preston, UK
Years in Business
159 years
Popular Baxi Boiler Models
Model | Type | Output | Efficiency | Price | Warranty | Smart Control | |
---|---|---|---|---|---|---|---|
200 Heat | Regular | 24 kW | 93.0% | £700 | 5 years | - | Details |
EcoBlue Advance Heat | Regular | 20 kW | 94.0% | £750 | 7 years | - | Details |
600 Combi | Combi | 24 kW | 93.0% | £850 | 7 years | Details | |
800 System | System | 30 kW | 93.0% | £1,100 | 10 years | Details | |
Platinum Combi | Combi | 33 kW | 94.0% | £1,200 | 10 years | Details |
Prices shown are for the boiler only. Installation costs typically range from £500 to £1,500 depending on the complexity of your installation.
Product Categories
Combi Boilers
Reliable and affordable combi boilers designed for straightforward installation and use.
Easy to use interface
compact size
brass hydraulic block for durability
System Boilers
Cost-effective system boilers for medium to large properties with higher hot water demands.
Built-in expansion vessel
frost protection
compatible with solar thermal systems
Recommended Installers
E.ON
National
Approved Installer
SSE
National
Registered Installer
Why Choose Baxi?
Performance Highlights
- Good energy efficiency at 93.1%
- Solid reliability rating of 4.3/5
- Range of combi boilers with excellent flow rates
- Customer satisfaction rating of 4.2/5
Support & Aftercare
- Extended warranty periods averaging 7.5 years
- 120 dedicated service centers across the UK
- 2 approved installation partners
- UK-based manufacturing and support
Ready to Install a Baxi Boiler?
Get competitive quotes from trusted installers in your area
Why get a new Baxi boiler?
- Save up to 30% on your heating bills with an efficient new boiler
- Benefit from Baxi's 8-year warranty coverage
- All installers are Gas Safe registered for your peace of mind
- Fixed price quotes with no hidden costs